Frequently asked questions

Yes. The store is designed for dental students in Egypt, but every final list is still checked against the student's university and academic year.

No. Package names, contents and prices are provisional planning placeholders until AuraDent confirms the faculty list, substitutions, stock, delivery and final amount.

Yes. Include the university and any special requirements in the order request. The team checks them before payment.

Requested substitutions can be discussed during manual confirmation. They depend on faculty requirements and available stock.

No. It saves an order request and reserves counted stock when available. AuraDent confirms the request before arranging payment.

After the component list, availability, delivery details and final total have been confirmed manually. There is no online payment gateway in this release.

An automatic receipt email is scheduled after the request is saved. A WhatsApp confirmation is sent manually by staff.

The order form supports all Egyptian governorates. Exact delivery timing and cost are confirmed for each request.

No. Equipment marked unavailable, or counted at zero stock, is blocked in the order flow.

Yes. AuraDent Rentals is a separate request flow. Choose the device and dates, then the team checks a physical unit for that exact period before confirming the reservation.

Only published rental terms are final. If a daily rate or deposit is not shown, it is still provisional and AuraDent will quote it before you accept or pay anything.

No. A request is not a confirmed reservation. Confirmation happens only after availability, dates, condition, collection or delivery, rate and deposit have been checked.

Dedicated policy pages are available from the site footer and the links below.